TECHMEN – Order
Replacements & Warranty Claims
Among the Pioneers in IT Trade working since 1988. Techmen appreciates its
customers. The customer support staff always look forward to responding to
customer queries and complaints. Customers can quickly contact Techmen Team via
calls, emails or just drop us a message on Instagram or Facebook. You can also
contact Techmen Team for any further details on Whatsapp also.
All the products that we import are completely checked and
examined by the Quality Control Department before they leave the warehouse so
that the delivered products are damage-free and function properly. If anyhow
still a client faces a problem with the specifications of the product,
manufacturing defects or any other issue with the product, then you can avail
the SEVEN days replacement policy always. There are some
policies which should be followed:
You cannot return or exchange your goods bought from Techmen
shop or website If the product is not experiencing issues mentioned above
because Techmen does not take responsibility for any other matter.
If a laptop or any other product has any sort of physical damage
or any type of physical issue then the customer MUST notify and inform Techmen
about the problem on the same day of shipment to get a replacement. Otherwise,
Techmen won’t take any responsibility.
The defective, incomplete, damaged or broken product can ONLY be
exchanged with the product having the same Model Number and Specifications.
Techmen is not responsible for exchanging the product for any other product.
Techmen is professionally associated with Multiple Cargo Companies; they
deliver all our products.
Some Laptops may have less warranty as mentioned on the card due
to the time spent on transportation and sold laptops will not be refunded or
replaced because of this reason. Techmen does not take any responsibility for
If the product is broken through mishandling, the customer
cannot claim a replacement warranty.
If unfortunately a customer receives different products or with
different specifications as listed at our website and wants to replace it
within Seven days, then shipment of both sides will be the responsibility of
the buyer, and he/she will pay it from their pocket. Techmen will not pay on
Techmen will not entertain any queries of replacement of any
product after 7 days from the purchase date
All the company sealed products cannot be replaced at any cost.
If the customer receives the product with some variation and
agrees to use it, later it will not be replaced
We advise to all our valuable customers to re-check the product
specifications on the official manufacturer''s website as well so the buying
process is could be complete without any snit.
Pictures uploaded on the website are captured professionally,
they may vary with the original product itself as its mentioned on most of the
manufacturer''s website as well. No replacement requests will be entertained for
If there is an issue with the body, screen or the condition of
the product, then the customer should notify us within 2 days of purchase so we
can return it to our suppliers. Issues like this will not be entertained in the
rest of the 5 days of our 7 days replacement policy.
Just give us a call or drop a message on Whatsapp for further
details about your product and your return request at +92332-1461130. Techmen
Customer Support Service is always there to clear out your concerns, so feel
free to contact us.
2) Warranty Claim
Techmen allows its clients to claim a warranty on the products,
but there are some rules for claiming warranty that everybody needs to follow.
One cannot claim warranty on any Speakers, Dead Laptops, Burns,
Screen of laptops or tabs, Touch of the screens, Software, Adaptor, Battery,
Accidents, Acts of God, thunderbolt, water, fire, public disturbances, voltage
fluctuations or any situation beyond the control of Techmen. Techmen does not
take any responsibility for all these issues.
The Warranty will become null and invalid in case the ‘Techmen
product'' was given to an unapproved service center for servicing. Techmen shall
not be responsible for compensations, claims, and damages that may occur from
the unofficial repair of the products. Instead of getting it repaired from the
unofficial service center, contact us.
Customers cannot claim warranty via phone, the buyer must have
the original receipt of the shopping, and without the receipt, buyer cannot
claim his /her warranty. The warranty is valid only when the guarantee
slip/card is accurately completed, and has the evidence of purchase consisting
of first buying slip or invoice confirming the day of purchase, model and a
serial number of the product.
Techmen holds the right to reject the warranty if the
information of the sale has been eliminated or modified after buying the
product from Techmen.
Warranty of any product can be claimed as per Manufacturer''s
Terms and Conditions. Everybody has to follow the manufacturer''s rules and
conditions. Techmen shall not be accountable for the damage of any stored/saved
data in products that are either fixed or replaced. Techmen stores the power to
make definitive decisions about problem resolution and the decent service
It can take up to 15 to 60 Days for the warranty claim of any
product. It depends on the location as well. Once Techmen receives the product
that has to be replaced or repaired, the service center will then repair the
damaged part and examine the product. Once the product is observed to be
performing at expected efficiency, the product will be given to the customer
again. Everybody has to wait for two months approximately. Only claims within
Conditions and Terms of the warranty will be considered.
Note: Customer should handover the product to Techmen with at
least one month''s warranty left if it needs to be claimed internationally.
For further queries and information, Email us at : [email protected]